Shipping + Returns


Shipping to USA Destinations:

  • All packages ship for a flat $9 fee (for shipping within USA). You may opt for First-class USPS shipping for very small packages or premium shipping services.
  • Extra-large items may incur additional shipping charges. 
  • Any packages returned to us due to insufficient/incorrect address information will be refunded, less the shipping cost.
  • First-class shipping is available and includes a tracking number. Insurance is not available for this option. Lost packages without insurance will not be refunded and you will not be able to file a claim with the shipping company.
  • Shipping insurance is recommended for all packages. Insurance is included in Priority Mail, UPS and premium shipping services. The Station does not take responsibility for lost or damaged packages. Customers will need to work directly with the shipping vendor for insurance claims. 
  • Missing packages, missing items or damaged items: Customers that have missing or damaged items will need to work directly with the shipping company for a claim. Keep all of your packaging and contents. If you need additional information from us about your package and the contents of your order, we are happy to assist you in providing documentation about your order to assist you with your shipping insurance claim (we cannot help you with claims if your package does not have insurance). 
International Shipping:
  • International shipping is available. 
  • Shipping rates are based on the total weight of your purchase.
  • Some items may not be available for international shipping, due to vendor agreements or shipper rules.
  • Destination Customs Fees and Tariffs are not included in our shipping prices. The buyer may incur additional fees upon delivery, based on local country policies. 
  • Any packages returned to us due to insufficient/incorrect address information will be refunded, less the shipping cost.
  • Shipping insurance is recommended for all packages. Insurance is included in premium shipping services (insurance is not included in First Class International Post service). The Station does not take responsibility for lost or damaged packages. Customers will need to work directly with the shipping vendor for insurance claims. 
  • Missing packages, missing items or damaged items: Customers that have missing or damaged items will need to work directly with the shipping company for a claim. Keep all of your packaging and contents. If you need additional information from us about your package and the contents of your order, we are happy to assist you in providing documentation about your order to assist you with your shipping insurance claim (we cannot help you with claims if your package does not have insurance). 
Return Policies:
  • In-stock purchases may be returned within 14 days of purchase for a refund or merchandise credit, provided all tags are attached, original packaging is included, the item has not been worn or damaged and original sales receipt is shown. Proof of purchase from our shop is required.
  • Return period is extended during the winter holiday gift season. Items purchased after Thanksgiving may be returned/exchanged within 14 days or exchanged up until January 8.
  • Undergarments, tights, jewelry, face masks, makeup and skincare items are not returnable. 
  • Clearance items are final sale.
  • Special orders: Returnable with 30% restocking fee, within 14 days of delivery, for merchandise credit only.
  • Customers are responsible for cost of return shipping. Shipping returns with a trackable shipper is required.
  • Defective items: If your item has a defect, you will need to send the item back to us for inspection. Refunds for defective items are handled on a case-by-case basis and depend on brand warranties, wear and tear on the product and amount of time passed since purchase. 
  • You must contact us prior to shipping back your items. Our return shipping address may not always be the shop address.
  • We do not accept returns or exchanges of items purchased online or in-person from another company. Why? We purchase our inventory directly from brands so we can control inventory quality and help you post-purchase if there is a product problem.